Marantec lists Synergy 380 at 1,100 N / 1.1 HPCS, 7.1 in/s, 1,100 lumens and up to 14 ft door height. The model is part of the 315 MHz/HomeLink-compatible Synergy family and supports the Synergy 300 battery-backup path.
Confirm this is the opener you have
Use several source-backed clues together. The motor-unit label remains the strongest identity clue.
Use the full motor-unit label for model identity; do not identify from opener case shape alone.
This changes power-outage diagnosis and helps separate nearby models.
Use the active receiver or Learn-button generation before ordering a remote.
Model specifications that matter for troubleshooting
Remote / accessory evidence tied to this model
These rows come from the verified compatibility dataset. An added external receiver can still change the active radio path.
Exact model: 315 MHz Marantec radio family; 4-button remote listed for current model
Marantec lists Synergy 380 in its 315 MHz family and the current Synergy 300 comparison shows a four-button remote for model 380.
Wall-control compatibility for this model
Wired controls follow the opener logic/control interface. Wireless wall consoles follow the active radio receiver.
Genie Universal Wireless Wall Console
Marantec frequency/receiver identity is the compatibility authority for this wireless accessory.
Verify: Genie's chart lists Marantec 315 MHz fixed-learn-code systems. Do not apply this row to older 40/390 MHz Marantec installations without an active 315 MHz receiver.
Do not copy Synergy 370 speed/power onto the 380
Marantec's comparison chart separates the 370's faster travel speed from the 380's higher 1,100 N force rating. Preserve 380-specific numbers when troubleshooting a heavy-door installation.
High opener force is not permission to run a mechanically unsafe door; door balance and spring/cable condition remain separate safety constraints.
Maveo compatibility can depend on control-board date
Marantec notes that Synergy operators manufactured before March 1, 2022 require a control-board upgrade for Maveo/UL325 unattended operation. A Synergy 380 label alone therefore does not prove plug-and-play smart compatibility on every production date.
Capture the manufacture/board evidence before buying smart-control hardware.
Common troubleshooting paths for this model
Route from the observed symptom or code. Do not use model identity by itself as proof of the failed part.
Numeric fault code
Use the verified Synergy numeric-code guide; preserve the displayed code before reset or settings changes.
Open the exact troubleshooting path →Remote replacement
Use current Marantec 315 MHz remote compatibility and verify the active receiver.
Open the exact troubleshooting path →Maveo smart upgrade
Check production/control-board requirements before treating the Wi-Fi stick as universally plug-and-play.
Door stops under load
Check safe door balance/condition before changing opener settings or interpreting higher force capability as a repair.
Nearby Marantec models to rule out
Only verified fields are compared. Missing evidence is never converted into a “No.”
Synergy 270
Current verified fields do not expose a clean difference here; use the full comparison matrix before assuming equivalence.
Shared evidence: Battery: Optional; included on Synergy openers sold in California · Radio / Learn: 315 MHz Marantec multi-bitOpen Synergy 270 →Synergy 280
Current verified fields do not expose a clean difference here; use the full comparison matrix before assuming equivalence.
Shared evidence: Battery: Optional; included on Synergy openers sold in California · Radio / Learn: 315 MHz Marantec multi-bitOpen Synergy 280 →Synergy 370
Current verified fields do not expose a clean difference here; use the full comparison matrix before assuming equivalence.
Shared evidence: Battery: Optional; included on Synergy openers sold in California · Radio / Learn: 315 MHz Marantec multi-bitOpen Synergy 370 →Capture these facts before you order or escalate
A clean handoff preserves the evidence that separates opener identity, receiver compatibility and the actual failure symptom.
Motor-unit label
Photograph the full label showing Synergy 380 and any SKU suffix. Use that label for manuals and model-specific parts.
Active receiver / Learn control
Record the Learn-button color or external receiver model separately. A replaced receiver can change remote compatibility without changing the opener model.
Exact symptom or signal
Write down the code, blink count, sensor LED pair, direction of travel and where the door stops or reverses before changing settings.
Door-system boundary
If the door is crooked, off-track, unusually heavy, or has damaged spring/cable hardware, stop opener troubleshooting and hand off the mechanical door problem.
Model-specific guardrails
- Synergy 380 belongs to Marantec's 315 MHz current radio family.
- The shared Synergy 300 troubleshooting table is marked for professional installers; the public diagnostic route decodes the signal but does not promote force/sensitivity/internal service as DIY.
- Pre-March-1-2022 units can require a board upgrade for Maveo unattended-operation compatibility.
- Do not increase force to compensate for a heavy, binding or damaged door.
Never use opener force or a safety-system bypass to compensate for a heavy, damaged, off-track or unbalanced garage door.
Marantec Synergy 380 common questions
What frequency does Synergy 380 use?
Marantec lists the Synergy 380 in its 315 MHz family.
How powerful is Synergy 380?
The current comparison chart lists 1,100 N / 1.1 HPCS.
Does every Synergy 380 support Maveo without changes?
No. Marantec says operators made before March 1, 2022 require a control-board upgrade for Maveo/UL325 unattended-operation compatibility.
Verified model sources used
These manufacturer, manual and official parts/support sources are the factual baseline for the model identification and specifications above. Current manufacturer documentation supersedes older copies found elsewhere.